Coffee Specialist: Elevate Customer Experience & Growth

Nestlé Nespresso SA; Paramus (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee product allowance

401k with company match

Educational reimbursement

Health and mental wellness programs

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to be the welcoming face of our retail boutique. You will guide customers, recommend personalized coffee and machine solutions, and create an inviting experience that goes beyond selling coffee.

You will engage customers with tastings, build product knowledge, and collaborate with the team to deliver a high-quality customer journey while supporting store operations and training for long-term success.

Qualifications

• Passion for coffee and exceptional customer service.
• Strong hospitality outlook with the ability to engage customers.
• Excellent communication and interpersonal skills.
• Able to adapt quickly in a fast-paced retail enviroment.

Responsibilities

• Greet and engage customers, creating a welcoming boutique experience.
• Guide customers to discover their ideal coffee and machine solutions.
• Offer tastings and share product knowledge to boost sales.
• Maintain clean, organized displays and stock coffee walls.
• Support shipments and display arrangements; ensure store safety and cleanliness.
• Participate in training to prepare for long-term success.
• Collaborate with team to deliver a positive customer journey.

Skills

Customer service

Hospitality

Communication

Adaptability

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to be the welcoming face of our retail boutique. You will guide customers, recommend personalized coffee and machine solutions, and create an inviting experience that goes beyond selling coffee.

You will engage customers with tastings, build product knowledge, and collaborate with the team to deliver a high-quality customer journey while supporting store operations and training for long-term success.