Boutique Coffee Experience Specialist

Nestlé Nespresso SA; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonuses

Coffee expertise

Caring culture

Growth opportunities

Total rewards package

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to their perfect coffee match. You will create an inviting experience, offer tastings, and share coffee knowledge to build a loyal customer base while supporting displays and store cleanliness.

You will participate in a training period and work flexible shifts including weekends. This role offers a competitive pay and a comprehensive rewards package designed for growth

Qualifications

• People person with a knack for customer service.
• Thrives in a fast-paced environment and adapts to change.
• Punctual and available for open/closing shifts, weekends, and holidays.
• Patient and resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: share mission and values in sustainability and recycling, contributing to positive change through coffee.
• Customer Obsessed: hospitality-focused and people-centered attitude.
• Greet and Engage: create a memorable customer experience and make guests feel valued.
• Listen and Learn: understand customer needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: offer tastings and showcase knowledge to grow customer base and sales.
• Team Collaboration and Respect: support and collaborate with teammates for a cohesive work environment.
• Operations and Safety: maintain boutique environment, assist with shipments, displays, stock, and cleanliness.
• Training and Learning: participate in training to set up for success beyond day one.

Skills

Customer service

Hospitality

Communication

Adaptability

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to their perfect coffee match. You will create an inviting experience, offer tastings, and share coffee knowledge to build a loyal customer base while supporting displays and store cleanliness.

You will participate in a training period and work flexible shifts including weekends. This role offers a competitive pay and a comprehensive rewards package designed for growth