Coffee Experience Specialist

Nestlé S.A.; Newton (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Free Nespresso machine and coffee perq

Job summary

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to join our retail team. You will greet customers, guide them to their perfect coffee, and provide an inviting experience that goes beyond selling coffee.

Training will equip you to become a coffee expert and deliver exceptional service across our boutique. You will engage customers, recommend personalized coffee and machine solutions, and participate in tastings and promotions.

Qualifications

• People person with strong customer service mindset.
• Ability to thrive in a fast-paced retail environment.
• Flexible to work open/closing, weekends and holidays.

Responsibilities

• Brand Advocate: promote mission and sustainability values.
• Customer Obsessed: deliver hospitable, welcoming service.
• Greet and Engage: create a memorable in-store experience.
• Listen and Learn: assess needs and recommend coffee and machines.
• Product Knowledge and Promotions: offer tastings and share product knowledge.
• Team Collaboration and Respect: support colleagues for a cohesive store.
• Operations and Safety: maintain boutique environment, assist with shipments, displays, stock, and cleanliness.
• Training and Learning: participate in onboarding and ongoing training.

Job description

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to join our retail team. You will greet customers, guide them to their perfect coffee, and provide an inviting experience that goes beyond selling coffee.

Training will equip you to become a coffee expert and deliver exceptional service across our boutique. You will engage customers, recommend personalized coffee and machine solutions, and participate in tastings and promotions.