Coffee Specialist & Guest Experience Pro

PowerToFly; Santa Clara (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Health and wellness programs

Employee recognition program

DE&I resource groups

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to greet customers, guide them to the perfect coffee and machine, and create an inviting boutique experience.

In this fast-paced role, you’ll learn about coffee, work with a collaborative team, and enjoy performance-based bonuses, a robust rewards package, and career growth opportunities within a renowned global brand.

Qualifications

• Customer service mindset suitable for a fast-paced retail environment.
• Hospitality-oriented approach to greet and engage customers.
• Clear and friendly communication with customers and teammates.
• Ability to work as part of a collaborative team.

Responsibilities

• Brand Advocate: share mission and values in sustainability and recycling.
• Customer Obsessed: deliver hospitality and make customers feel valued.
• Greet and Engage: create memorable experiences encouraging return visits.
• Listen and Learn: understand needs and recommend coffee and machine solutions.
• Product Knowledge and Promotions: offer tastings and showcase product knowledge.
• Team Collaboration and Respect: support teammates to achieve store goals.
• Operations and Safety: maintain boutique, assist with shipments, displays, cleanliness.
• Training and Learning: participate in training for ongoing success.

Skills

Customer service

Hospitality

Communication

Team collaboration

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to greet customers, guide them to the perfect coffee and machine, and create an inviting boutique experience.

In this fast-paced role, you’ll learn about coffee, work with a collaborative team, and enjoy performance-based bonuses, a robust rewards package, and career growth opportunities within a renowned global brand.