Coffee Experience Specialist — Customer-Obsessed Retail

Nestle; Santa Clara (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Career growth

Job summary

Nestlé Nespresso USA seeks a friendly Coffee Specialist/Sales Associate to welcome customers in our boutique and guide them to the perfect coffee match. You will deliver an inviting experience, share knowledge about coffee and machines, and participate in tastings and promotions to drive sales.

You will work in a fast-paced retail setting, exemplify excellent customer service, and collaborate with the team to maintain an appealing boutique and a positive shopping atmosphere.

Qualifications

• Experience delivering friendly, attentive service in a retail setting.
• Ability to listen to customer needs and offer personalized coffee recommendations.
• Comfort working in a fast-paced environment with openness to feedback.

Responsibilities

• Act as Brand Advocate, promoting sustainability and the coffee experience.
• Provide warm hospitality, greet customers, and engage with guests to encourage repeat visits.
• Listen to customers, learn their preferences, and suggest coffee and machine options.
• Demonstrate product knowledge through tastings and promotions to boost sales.
• Collaborate with teammates to ensure a clean, inviting boutique environment and smooth operations.
• Participate in training to set you up for long-term success.

Skills

Customer service

Hospitality

Retail sales

Job description

Nestlé Nespresso USA seeks a friendly Coffee Specialist/Sales Associate to welcome customers in our boutique and guide them to the perfect coffee match. You will deliver an inviting experience, share knowledge about coffee and machines, and participate in tastings and promotions to drive sales.

You will work in a fast-paced retail setting, exemplify excellent customer service, and collaborate with the team to maintain an appealing boutique and a positive shopping atmosphere.