Co-Store Director: Guest Experience & Team Growth

The Fresh Market; Richmond (VA); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Co-Store Director in Richmond, VA to lead daily operations, guide store teams, and ensure an outstanding guest experience. You will oversee multiple departments, drive sales and margins, and build leadership capacity across the store.

Join a team that values hospitality, teamwork, and community engagement while delivering a high-quality, consistent shopping experience for guests.

Qualifications

• 5+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store-wide operations.
• Strong financial acumen with the ability to achieve sales, margin, labor, and operational goals.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Responsibilities

• Model and promote our values of passion, excellence, hospitality, and teamwork in every interaction.
• Serve as a visible, accessible leader on the sales floor, supporting team members and engaging with guests.
• Recruit, hire, and develop team members, building a strong pipeline of future leaders.
• Oversee sales departments (Produce & Floral, Meat & Seafood, Bakery, Deli & CMS, and Center Store) to ensure merchandising, signage, and assortment reflect local guest needs and our brand standards.
• Manage key financial areas, including sales, gross margin, labor planning, inventory control, and shrink reduction.
• Partner with department managers to ensure effective ordering, scheduling, and workload planning.
• Maintain full compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Serve as a brand ambassador, representing The Fresh Market with hospitality and professionalism in the store and local community.
• Build strong relationships with guests, responding to questions, resolving concerns, and modeling guest recovery.
• Engage with local organizations, vendors, and partners to strengthen the stores presence in the community.

Skills

Leadership

Guest service

Communication

Conflict resolution

Financial acumen

Team development

Education

Bachelor7s degree in business or related field

Retail management background

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Co-Store Director in Richmond, VA to lead daily operations, guide store teams, and ensure an outstanding guest experience. You will oversee multiple departments, drive sales and margins, and build leadership capacity across the store.

Join a team that values hospitality, teamwork, and community engagement while delivering a high-quality, consistent shopping experience for guests.