Co-Manager, Store Operations & Guest Experience

RaceTrac, Inc.; Wildwood (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

RaceTrac, Inc. is seeking a Co-Manager to assist the General Manager in driving profitability and ensuring smooth operation of a RaceTrac store.

You will lead by example, coach teams, and maintain excellent guest service, food execution, cleanliness, and safety standards in a fast-paced environment. You will oversee shifts, train staff on customer service, promotions, inventory control, and compliance, while focusing on financial performance and waste reduction.

Qualifications

• High School Diploma or GED in progress or completed.
• 3-5 years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred
• 1+ years management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of the store
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Proven knowledge of Labor Laws and staffing best practices
• Takes initiative
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
• May be required to obtain and maintain food handler permit, based on local or state requirements
• May be required to obtain and maintain alcohol server permit, based on local or state requirements

Responsibilities

• Educate team members on the importance of excellent guest service and provide tools and techniques to succeed.
• Establish a warm and welcoming environment for all guests, team members, and vendors.
• Provide clear, respectful guidance to empower the managers on all shifts.
• Lead by example through accountability, collaboration, ownership of key responsibilities and offering support as needed.
• Ensure guest transaction expectations, including managing line lengths, are clearly understood and consistently met by providing training and coaching.
• Ensure all store team members clearly understand and consistently follow food service safety and standards, providing additional training and coaching as needed.
• Educate the team on the importance of promoting items, train them on effective techniques, and ensure clear communication of current and upcoming promotions.
• Ensure teams are educated on all safety policies and regulations, and know where to access necessary documentation when requested.
• Understand the critical impact of inventory on RaceTrac and execute all steps of the inventory process accurately.
• Manages inventory control processes by analyzing stock, monitoring inventory levels and reports, and ensuring accurate ordering to meet store needs.
• Monitor cash controls daily and support employee training on operational processes, emphasizing their impact on the store’s financial performance.
• Facilitate communication across all shifts, including clarifying shift expectations and assisting the General Manager in relaying information from RaceTrac.
• Effectively train, coach, and mentor employees at all levels. Ensure store training is properly executed by Shift Managers and evaluate the effectiveness of training on key items providing coaching to managers on training techniques as needed.
• Monitor staffing levels and schedule execution, provide feedback to the General Manager, and create schedules as needed.
• Provide specific feedback on team performance to the General Manager and support performance management as directed.
• Utilize a variety of coaching techniques to help associates identify development opportunities and support their growth aspirations.
• Promote teamwork within the store by fostering open and inclusive communication, leading by example, and providing support during busy times or when guest concerns arise.
• Adjust communication style to suit the audience, ensuring messages are delivered effectively.
• Actively listen to understand others’ perspectives and ask clarifying questions when needed.

Skills

Communication

Leadership

Training & mentoring

Inventory management

Financial awareness

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

RaceTrac, Inc. is seeking a Co-Manager to assist the General Manager in driving profitability and ensuring smooth operation of a RaceTrac store.

You will lead by example, coach teams, and maintain excellent guest service, food execution, cleanliness, and safety standards in a fast-paced environment. You will oversee shifts, train staff on customer service, promotions, inventory control, and compliance, while focusing on financial performance and waste reduction.