CNC Field Service Engineer: Travel, Install & Repair

Matsuura Machinery USA, Inc.; Massachusetts; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance (employer paid)

401(k) with company match

Life insurance

Long term disability

Voluntary short term disability

Generous PTO

Paid holidays

Job summary

Matsuura Machinery USA, Inc. is seeking a Field Service Technician to diagnose, repair, install and service Matsuura CNC machines and controls at customer sites across North America.

The role involves extensive on-site troubleshooting, training distributors and customers, and providing feedback to internal teams. Candidates should have 3–5 years of mechanical/electrical repair experience with CNC tools, a 2-year technical degree (preferred), strong reading of drawings/schematics and a proven

Qualifications

• Minimum 3–5 years of experience in mechanical and electrical repair with CNC tools.
• 2-year technical degree preferred (electrical and robotics).
• Ability to read drawings and schematics.
• Willing to travel approximately 75%.
• Must pass a criminal background check.
• Experience with FANUC is required; Yaskawa and/or Siemens is preferred.

Responsibilities

• Travel to customer facilities for installation, troubleshooting, maintenance and repair on Matsuura machines and controls.
• Provide training to distributors and customers via email and phone.
• Research machine issues using manuals and vendor resources.
• Document machine issues, repairs and installations with detailed feedback to management and customers.
• Maintain in-depth knowledge of machine tool industry and Matsuura product lines.
• Execute warranty repairs and provide after-warranty service.
• Produce technical bulletins and repair manuals.

Skills

FANUC experience

Electrical repair

Mechanical repair

Troubleshooting

Education

Two-year technical degree (Electrical/Robotics)

Tools

FANUC

Yaskawa

Siemens

Job description

Matsuura Machinery USA, Inc. is seeking a Field Service Technician to diagnose, repair, install and service Matsuura CNC machines and controls at customer sites across North America.

The role involves extensive on-site troubleshooting, training distributors and customers, and providing feedback to internal teams. Candidates should have 3–5 years of mechanical/electrical repair experience with CNC tools, a 2-year technical degree (preferred), strong reading of drawings/schematics and a proven