CNC Machine Tool Field Service Technician – Charlotte, NC

Matsuura Machinery Ltd; Charlotte (NC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life insurance

Long term disability

Voluntary short term disability

PTO

Holidays

Job summary

Matsuura Machinery USA Inc. is seeking a skilled CNC Field Service Technician to join our Charlotte, NC team. You will travel to customer sites to install, troubleshoot, maintain, and repair Matsuura machines and controls, delivering hands-on training to distributors and customers.

Strong diagnostic skills and communication are essential. Ideal candidates have 3–5 years of mechanical/electrical repair and programming experience, with FANUC experience; travel and physical work are required.

Qualifications

• 3–5 years of mechanical and electrical repair, maintenance and programming experience with CNC machines.
• 2-year technical degree preferred in electrical and robotics.
• Excellent technical, communication, and presentation skills; ability to read schematics.
• Strong analytical and troubleshooting skills.
• Experience with FANUC is required; Yaskawa/Siemens preferred.
• Ability to travel and meet physical requirements.

Responsibilities

• Travel to customer facilities to install, troubleshoot, maintain and repair Matsuura machines and controls.
• Provide comprehensive training to distributors and customers via email and phone.
• Use manuals and internal resources to research machine issues.
• Document machine issues, repairs, and installations with detailed feedback.
• Maintain knowledge of machine tool industry and Matsuura product lines.
• Carry out warranty repairs and post-warranty service as needed.
• Create technical bulletins and repair manuals.

Skills

Mechanical repair

Electrical repair

Maintenance

Programming

CNC machine tools

FANUC experience

Reading schematics

Analytical troubleshooting

Strong communication

Education

2-year technical degree (electrical & robotics)

Tools

FANUC

Yaskawa

Siemens

Job description

CNC Machine Tool Field Service Technician – Charlotte, NC

Matsuura Machinery USA, located in St. Paul, MN, is the U.S. subsidiary of Matsuura Machinery Corporation and provides the premium service, applications, and technical field support that have always been the Matsuura standard for business. Since 1935, Matsuura has been a leader in developing and manufacturing innovative machining equipment to ensure that manufacturing professionals always have the tools they need to create high quality parts.

Matsuura delivers unmatched excellence in automated, unmanned machining, 5-axis palletized manufacturing solutions and metal laser sintering/hybrid milling innovation.

As we continue to expand and grow, we are seeking proficient and knowledgeable individuals who are eager to be a part of our Matsuura family and maintain our premium CNC machine tool reputation.

Matsuura USA is proud to offer employees benefits including medical, dental, and vision. Matsuura USA is also proud to offer 401(k), life insurance, long term disability, voluntary short term disability, PTO, and holidays.

• medical


• dental


• vision


• 401(k)


• life insurance


• long term disability


• voluntary short term disability


• PTO


• holidays

Job Reference Code | MMU-MTFSE-Charlotte 7.23.26

Job Responsibilities

The Matsuura Field Service Engineer’s objective is to identify cause and provide corrective action in repairing a variety of Matsuura products. The Matsuura Field Service Engineer will be responsible for resolving multifaceted challenges that exceed the scope of Matsuura distributor’s ability. Responsibilities include, but are not limited to:

• Travel to customer's facility to provide installation, troubleshooting maintenance and repair support on Matsuura machines and controls


• Provide comprehensive training to distributors and customers as wells as assistance over e-mail and phone


• Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues


• Ensure proper documentation regarding machine issues, repairs and installation; the Matsuura Field Service Engineer will provide detailed feedback to management, distributors and customers


• Possess and maintain an in-depth knowledge of machine tool industry and Matsuura Machinery product lines


• Execute warranty repairs and providing after warranty service on Matsuura products
• Produce technical bulletins and repair manuals

Job Type / Salary | Full Time/Hourly

Reports To | Service Manager

Job Location | Charlotte, NC

For questions, please contact Kinuko, Matsuura Human Resources Administrator at: [e-mail].

Job Skills / Requirements

• Qualified candidate will possess a minimum of 3 to 5 years of experience in mechanical and electrical repair, maintenance and programming with a CNC machine tool builder or distributor.


• 2 year technical degree is preferred (electrical and robotics).


• Excellent technical, communication, and presentation skills as well as the ability to read and interpret drawings and schematics are required.


• Strong analytical and troubleshooting skills are required.


• Experience with FANUC is required. Experience with Yaskawa and/or Siemens is preferred.


• A factory maintenance technician may also be considered.


• Candidate must be able to meet the physical requirements of the job.


• Consistent travel is required. Some relocation assistance may be provided for the right candidate.


• Candidate must pass a criminal background check.

Matsuura Machinery USA Inc. is an Equal Opportunity Employer