CNC Field Service Engineer – Travel‑Ready & Training

Matsuura Machinery Ltd; Charlotte (NC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life insurance

Long term disability

Voluntary short term disability

PTO

Holidays

Job summary

Matsuura Machinery USA Inc. is seeking a skilled CNC Field Service Technician to join our Charlotte, NC team. You will travel to customer sites to install, troubleshoot, maintain, and repair Matsuura machines and controls, delivering hands-on training to distributors and customers.

Strong diagnostic skills and communication are essential. Ideal candidates have 3–5 years of mechanical/electrical repair and programming experience, with FANUC experience; travel and physical work are required.

Qualifications

• 3–5 years of mechanical and electrical repair, maintenance and programming experience with CNC machines.
• 2-year technical degree preferred in electrical and robotics.
• Excellent technical, communication, and presentation skills; ability to read schematics.
• Strong analytical and troubleshooting skills.
• Experience with FANUC is required; Yaskawa/Siemens preferred.
• Ability to travel and meet physical requirements.

Responsibilities

• Travel to customer facilities to install, troubleshoot, maintain and repair Matsuura machines and controls.
• Provide comprehensive training to distributors and customers via email and phone.
• Use manuals and internal resources to research machine issues.
• Document machine issues, repairs, and installations with detailed feedback.
• Maintain knowledge of machine tool industry and Matsuura product lines.
• Carry out warranty repairs and post-warranty service as needed.
• Create technical bulletins and repair manuals.

Skills

Mechanical repair

Electrical repair

Maintenance

Programming

CNC machine tools

FANUC experience

Reading schematics

Analytical troubleshooting

Strong communication

Education

2-year technical degree (electrical & robotics)

Tools

FANUC

Yaskawa

Siemens

Job description

Matsuura Machinery USA Inc. is seeking a skilled CNC Field Service Technician to join our Charlotte, NC team. You will travel to customer sites to install, troubleshoot, maintain, and repair Matsuura machines and controls, delivering hands-on training to distributors and customers.

Strong diagnostic skills and communication are essential. Ideal candidates have 3–5 years of mechanical/electrical repair and programming experience, with FANUC experience; travel and physical work are required.