CNC Machine Tool Field Service Technician (New England)

Matsuura Machinery USA, Inc.; Massachusetts; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance (employer paid)

401(k) with company match

Life insurance

Long term disability

Voluntary short term disability

Generous PTO

Paid holidays

Job summary

Matsuura Machinery USA, Inc. is seeking a Field Service Technician to diagnose, repair, install and service Matsuura CNC machines and controls at customer sites across North America.

The role involves extensive on-site troubleshooting, training distributors and customers, and providing feedback to internal teams. Candidates should have 3–5 years of mechanical/electrical repair experience with CNC tools, a 2-year technical degree (preferred), strong reading of drawings/schematics and a proven

Qualifications

• Minimum 3–5 years of experience in mechanical and electrical repair with CNC tools.
• 2-year technical degree preferred (electrical and robotics).
• Ability to read drawings and schematics.
• Willing to travel approximately 75%.
• Must pass a criminal background check.
• Experience with FANUC is required; Yaskawa and/or Siemens is preferred.

Responsibilities

• Travel to customer facilities for installation, troubleshooting, maintenance and repair on Matsuura machines and controls.
• Provide training to distributors and customers via email and phone.
• Research machine issues using manuals and vendor resources.
• Document machine issues, repairs and installations with detailed feedback to management and customers.
• Maintain in-depth knowledge of machine tool industry and Matsuura product lines.
• Execute warranty repairs and provide after-warranty service.
• Produce technical bulletins and repair manuals.

Skills

FANUC experience

Electrical repair

Mechanical repair

Troubleshooting

Education

Two-year technical degree (Electrical/Robotics)

Tools

FANUC

Yaskawa

Siemens

Job description

About the role

The Matsuura CNC Machine Tool Field Service Technician's primary objective is to diagnose issues and implement effective corrective actions across a wide range of Matsuura machine tools and control systems. This role involves resolving complex, multifaceted technical challenges through on‑site service, troubleshooting, installation support, and repair, while serving as a technical resource for customers, distributors, and internal teams.

What you'll do

• Travel to customer's facility to provide installation, troubleshooting maintenance and repair support on Matsuura machines and controls
• Provide comprehensive training to distributors and customers as wells as assistance over e-mail and phone
• Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues
• Ensure proper documentation regarding machine issues, repairs and installation; the Matsuura Field Service Engineer will provide detailed feedback to management, distributors and customers
• Possess and maintain an in-depth knowledge of machine tool industry and Matsuura Machinery product lines
• Execute warranty repairs and providing after warranty service on Matsuura products
• Produce technical bulletins and repair manuals

Qualifications

• Consistent travel is required (～75%)
• Qualified candidate will possess a minimum of 3 to 5 years of experience in mechanical and electrical repair, maintenance and programming with a CNC machine tool builder or distributor.
• 2 year technical degree is preferred (electrical and robotics).
• Excellent technical, communication, and presentation skills as well as the ability to read and interpret drawings and schematics are required.
• Strong analytical and troubleshooting skills are required.
• Experience with FANUC is required. Experience with Yaskawa and/or Siemens is preferred.
• A factory maintenance technician may also be considered.
• Candidate must be able to meet the physical requirements of the job.
• Some relocation assistance may be provided for the right candidate.
• Candidate must pass a criminal background check.

About Matsuura Machinery USA, Inc.

Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

Benefits

• medical - Employee portion paid 100% by employer, dental, and vision
• 401(k) and company match
• life insurance
• long term disability
• voluntary short term disability
• generous PTO
• paid holidays