CNC Field Service Engineer - Remote Support & Travel

Acloché LLC; Memphis (TN); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Acloché LLC partners with a leading CNC machine tool builder and is seeking a Field Service Engineer to install, troubleshoot, repair, and maintain CNC systems at customer sites nationwide. This role emphasizes strong electrical/mechanical skills, advanced diagnostics, and a customer-first mindset.

Remote support and on-site service will be required across the US East of the Mississippi. Reporting to the CNC Field Service Manager, the position offers travel-intensive work with a preference for

Qualificações

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support in the machine tool industry.
• Experience installing/servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication and customer service skills.
• Ability to travel extensively (100% weekdays) and work independently in the field.

Responsabilidades

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed

Conhecimentos

CNC maintenance

Remote technical support

Machine leveling & alignment

PLC programming

FANUC controls

Electrical troubleshooting

Customer service

Travel readiness

Ferramentas

CNC control systems

Diagnostic equipment

Descrição da oferta de emprego

Acloché LLC partners with a leading CNC machine tool builder and is seeking a Field Service Engineer to install, troubleshoot, repair, and maintain CNC systems at customer sites nationwide. This role emphasizes strong electrical/mechanical skills, advanced diagnostics, and a customer-first mindset.

Remote support and on-site service will be required across the US East of the Mississippi. Reporting to the CNC Field Service Manager, the position offers travel-intensive work with a preference for