CNC Field Service Engineer — Remote Support & 100% Travel

Job Juncture

Cleveland (OH)

Sur place

USD 70 000 - 110 000

Plein temps

Il y a 2 jours

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Résumé du poste

Job Juncture partners with a CNC machine tool builder seeking a Field Service Engineer to install, troubleshoot, and maintain CNC systems at customer sites nationwide. This role emphasizes strong electrical and mechanical skills, with a focus on delivering excellent customer service.

You will diagnose issues, perform leveling and alignment, and provide on-site and remote support, traveling extensively (100%) during weekdays.

Qualifications

5+ years of CNC machine tool maintenance and service (electrical and mechanical).
Experience providing remote technical support within the machine tool industry.

Responsabilités

Install new CNC machine tool systems at customer sites, including all options and accessories.
Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
Identify root causes and recommend corrective actions including repair or replacement solutions.
Provide on-site and remote technical support via phone, email, and other communication channels.
Support customers, distributors, and internal teams with technical guidance and problem resolution.
Provide customer training and assist with project coordination as needed.
Provide service support at trade shows and company events when required.
Maintain detailed service documentation and reporting.
Travel extensively (100%) including overnights and occasional weekend travel.
Perform other duties as needed.