Senior CNC Field Service Engineer — 100% Travel

United Future; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

United Future is seeking a CNC Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites nationwide. The role emphasizes strong electrical/mechanical skills, PLC programming, and exceptional customer service, with 100% travel to various client sites.

You will diagnose issues, provide on-site and remote support, and contribute to training and coordination for projects and events. Preference for candidates East of the Mississippi.

Qualifications

• 5+ years of CNC machine tool maintenance and service experience (electrical and mechanical).
• 5+ years providing remote technical support in the machine tool industry.
• Experience installing and servicing machining centers with leveling and alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC controls, FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% on weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed

Skills

Troubleshooting

Customer service

Communication

Independent work

Travel readiness

Tools

FANUC controls

CNC control systems

Industrial electrical systems

Job description

United Future is seeking a CNC Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites nationwide. The role emphasizes strong electrical/mechanical skills, PLC programming, and exceptional customer service, with 100% travel to various client sites.

You will diagnose issues, provide on-site and remote support, and contribute to training and coordination for projects and events. Preference for candidates East of the Mississippi.