CMDB & ITOM Consultant — ServiceNow Discovery/Mapping Expert

Cyberobotix; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Cyberobotix Technology is seeking a CMDB, Discovery, and Service Mapping Functional consultant. The role focuses on ITSM, CMDB, Asset and Configuration Management, with ServiceNow ITOM expertise and strong data governance across multiple data sources.

You will design data models, maintain data integrity, and document resolutions with the technical architect, while engaging in CMDB health dashboards and governance activities. Hybrid work arrangement in Austin and other locations.

Qualifications

• Strong ITSM knowledge with CMDB and Asset Management experience.
• Hands-on with Change, Configuration and Asset Management tools, preferably in ServiceNow.
• Minimum 5 years of ITOM functional consultancy experience.
• Design CSDM concepts to maintain CMDB-AMDB data integrity.
• Document resolutions, test cases and solutions with a technical architect.
• Experience in CMDB/Discovery/Service Mapping ITOM solutions; strong data governance.
• Excellent collaboration and negotiation skills.

Responsibilities

• Lead functional discussions to implement Asset & Configuration modules in ITSM tools.
• Capture configuration data and document functional specs and test cases.
• Work with the architect to understand technical requirements and data sources.
• Participate in CMDB health dashboards and governance meetings.
• Contribute to Discovery and Service Mapping design and rollout.

Skills

ITSM best-practice

CMDB

Asset Management

Change Management

Configuration Management

Service Mapping

ITOM

Discovery

CSDM concepts

Interpersonal skills

Education

ITIL Intermediate

ServiceNow Administration

Tools

ServiceNow

Discovery tooling

CMDB tools

Job description

Cyberobotix Technology is seeking a CMDB, Discovery, and Service Mapping Functional consultant. The role focuses on ITSM, CMDB, Asset and Configuration Management, with ServiceNow ITOM expertise and strong data governance across multiple data sources.

You will design data models, maintain data integrity, and document resolutions with the technical architect, while engaging in CMDB health dashboards and governance activities. Hybrid work arrangement in Austin and other locations.