ServiceNow ITOM & CMDB Architect

Nordic Global; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Nordic Global seeks an experienced ServiceNow ITOM & CMDB Architect to lead design, implementation, optimization, and governance of ITOM and CMDB capabilities. The role focuses on scalable CMDB foundations, ServiceNow Discovery, and Service Mapping to enable ITSM, ITOM, Security, and Asset Management.

The ideal candidate combines deep ServiceNow expertise with strong IT infrastructure, CMDB, configuration management, and enterprise architecture experience, operating at strategic and hands-on

Qualifications

• Experience leading ServiceNow ITOM/CMDB initiatives and architecture.
• Strong understanding of CMDB data modelling, CI relationships, and data governance.
• Ability to design scalable CMDB foundations aligned with CSDM principles.
• Hands-on capability across discovery, service mapping, and integration patterns.

Responsibilities

• Define the overall ServiceNow ITOM and CMDB architecture and roadmap.
• Establish CMDB alignment with ServiceNow CSDM principles and governance.
• Lead the implementation and optimization of ServiceNow Discovery and Discovery schedules.

Skills

ServiceNow ITOM

CMDB

IT infrastructure

Enterprise architecture

Data governance

Tools

ServiceNow

MID Servers

Probes

Patterns

Service Mapping

Job description

• CI freshness
• Application Components
• Intune

Make a difference. Be happy. Grow your career.

The Role

We are seeking an experienced ServiceNow ITOM & CMDB Architect to lead the design, implementation, optimization, and governance of ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) capabilities.

This role will be responsible for establishing a scalable and sustainable CMDB foundation, implementing ServiceNow Discovery and Service Mapping, defining the Configuration Management strategy, and ensuring that infrastructure and application data can be effectively leveraged across ITSM, ITOM, Security, Asset Management, and AIOps capabilities.

The ideal candidate combines deep ServiceNow technical expertise with strong IT infrastructure, CMDB, configuration management, and enterprise architecture experience. The individual must be comfortable operating at both the strategic/architectural level and the hands-on technical level.

Key Responsibilities

ITOM & CMDB Architecture

• Define the overall ServiceNow ITOM and CMDB architecture and roadmap.
• Establish CMDB architecture aligned with ServiceNow CSDM principles.
• Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership.
• Develop standards for CI lifecycle management, naming conventions, data quality, and governance.
• Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms.
• Establish the relationship between CMDB, Asset Management, ITSM, ITOM, CSDM, and Service Mapping.

ServiceNow Discovery

• Lead the implementation and optimization of ServiceNow Discovery.
• Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior.
• Develop Discovery strategies for:
• Windows/Linux servers
• Databases
• Network devices
• Cloud infrastructure
• Virtual environments
• Storage
• Applications
• Containers/Kubernetes
• Identify and resolve Discovery gaps and inaccurate CI population.
• Establish Discovery coverage and data-quality metrics.

Service Mapping

• Design and implement ServiceNow Service Mapping.
• Build application and business service maps.
• Establish mapping standards and service ownership.
• Configure and troubleshoot horizontal and top-down discovery.