CMDB & ITIL Configuration Lead

ASM Research, An Accenture Federal Services Company; Phoenix (AZ); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research seeks an IT Configuration Manager to direct configuration management practices across enterprise IT environments, ensuring accurate CMDB data and governance to support incident, problem, and change processes in federal IT.

The role collaborates with infrastructure, application, and security teams to maintain controlled baselines, prevent drift, and deliver actionable insights that improve risk assessment and service restoration time.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 8+ years in configuration management, CMDB administration, or IT service management.
• Hands-on experience with CMDB platforms (ServiceNow or BMC Remedy).
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Design and maintain CMDB data model, class structures, and relationship mappings.
• Establish and enforce configuration management policies per ITIL guidance.
• Integrate CMDB data with change, incident, and problem workflows for impact analysis.
• Conduct regular configuration audits and baseline reviews; remediate data quality issues.
• Work with platform admins to implement CMDB capabilities in tooling like ServiceNow.
• Produce configuration reports and visualizations for capacity planning and risk assessment.
• Coordinate with other ITIL processes to keep CMDB data current.
• Lead or contribute to CMDB implementation and remediation across hybrid environments.

Skills

CMDB

Configuration management

ITIL

Analytical skills

Communication & collaboration

Project management

Microsoft Office

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Equivalent relevant work experience

Tools

ServiceNow

BMC Remedy

Job description

ASM Research seeks an IT Configuration Manager to direct configuration management practices across enterprise IT environments, ensuring accurate CMDB data and governance to support incident, problem, and change processes in federal IT.

The role collaborates with infrastructure, application, and security teams to maintain controlled baselines, prevent drift, and deliver actionable insights that improve risk assessment and service restoration time.