CMDB & ITIL Training Lead

ASM Research, An Accenture Federal Services Company; Bismarck (ND); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure accurate representation of enterprise infrastructure, applications, and services. The role focuses on data quality, audits, governance, and collaboration with operations, engineering, and service management to support reliable IT service delivery.

Operating at a journeyman level, you will own day-to-day CMDB activities, drive improvements, and contribute to plans aligned with

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent relevant experience.
• 4–7 years of experience in configuration management, service management, or related IT operations roles, including hands-on CMDB administration and data quality improvement.
• Demonstrated working knowledge of ITIL-aligned service asset and configuration management concepts and their integration with incident, change, and problem processes.
• Experience using enterprise ITSM/CMDB platforms (such as ServiceNow or similar) to maintain CIs, manage relationships, and build operational and audit reports.
• Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.
• Strong analytical, communication, and stakeholder engagement skills, with the ability to coordinate across multiple technical and business teams.

Responsibilities

• Lead day-to-day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy.
• Plan and execute configuration audits and certifications, compare CMDB data to actual infrastructure and application inventories, and oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support impact analysis, risk assessment, and operational decision‑making.
• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability, root cause analysis, and reporting on service impacts.
• Define, monitor, and report on CMDB data quality metrics, and partner with stakeholders to implement governance, standards, and training that sustain data integrity.
• Contribute to configuration management plans, procedures, and work instructions, aligning them with ITIL practices and enterprise policies for a regulated federal IT environment.

Skills

Analytical skills

Communication

Stakeholder engagement

ITIL knowledge

Education

Bachelor's degree in IT/CS/Business/related or equivalent

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure accurate representation of enterprise infrastructure, applications, and services. The role focuses on data quality, audits, governance, and collaboration with operations, engineering, and service management to support reliable IT service delivery.

Operating at a journeyman level, you will own day-to-day CMDB activities, drive improvements, and contribute to plans aligned with