CMDB & ITIL Configuration Lead

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, is seeking an IT Configuration Manager in Baton Rouge, LA, to direct configuration management practices across enterprise IT environments. You will govern CMDB data and support incident, problem, and change processes in a federal setting.

Responsibilities include designing and maintaining the CMDB model, enforcing ITIL-aligned policies, and collaborating with platform admins on ServiceNow. Applicants must have a SECRET clearance and U.S.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• 8+ years in configuration management, CMDB, or ITSM roles in enterprise environments.
• Hands‑on with CMDB platforms such as ServiceNow or BMC Remedy.
• Strong analytical, organizational, and project‑management skills.
• Excellent communication and collaboration across IT teams.
• Proficiency with Microsoft Office Suite for documenting processes and reports.
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Responsibilities

• Design and maintain the CMDB data model, class structures, and relationship mappings for infra and app CIs.
• Establish and enforce configuration management policies and naming conventions per ITIL and enterprise standards.
• Integrate CMDB data with change, incident, and problem workflows for impact analysis and fault isolation.
• Conduct regular configuration audits, reconciliations, and baseline reviews to ensure data quality.
• Collaborate with platform admins to implement CMDB capabilities in ServiceNow, including discovery and service mapping.
• Produce reports and visualizations to support capacity planning and risk assessments.
• Coordinate with change, incident, and release management to keep CMDB data up to date.
• Lead or contribute to CMDB implementation and remediation across hybrid environments.

Skills

Configuration management

CMDB administration

Analytical skills

Project management

Communication

Education

Bachelor’s degree in IT/CS/Engineering

Equivalent relevant work experience

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, an Accenture Federal Services Company, is seeking an IT Configuration Manager in Baton Rouge, LA, to direct configuration management practices across enterprise IT environments. You will govern CMDB data and support incident, problem, and change processes in a federal setting.

Responsibilities include designing and maintaining the CMDB model, enforcing ITIL-aligned policies, and collaborating with platform admins on ServiceNow. Applicants must have a SECRET clearance and U.S.