Senior Configuration Manager – CMDB & ITIL Governance

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to direct configuration management across enterprise IT environments in a federal setting. You will govern the CMDB, enforce ITIL-aligned policies, and collaborate with infrastructure, application, and security teams to prevent drift and enable rapid service restoration.

Responsibilities include designing CMDB data models, integrating CMDB with change and incident workflows, conducting audits, and producing

Qualifications

• Bachelor’s degree or equivalent technical experience.
• Experience in configuration management and CMDB administration in enterprise IT.
• Hands‑on with ServiceNow or BMC Remedy and ITIL processes.

Responsibilities

• Design and maintain CMDB data model, relationships, and classifications.
• Enforce configuration management policies and ITIL alignment.
• Integrate CMDB with change, incident, and problem workflows for impact analysis.
• Conduct configuration audits and remediation with owning teams.
• Collaborate with platform teams to optimize CMDB capabilities in ServiceNow and discovery.
• Produce reports and visualizations for risk, capacity, and compliance.
• Coordinate with change, incident, and release management to keep data accurate.
• Lead CMDB implementation and improvement initiatives across hybrid environments.

Skills

Configuration management

CMDB administration

ITSM

Analytical skills

Communication skills

Office tools

Secret clearance

Education

Bachelor’s degree in IT/CS/Engineering or related field

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager to direct configuration management across enterprise IT environments in a federal setting. You will govern the CMDB, enforce ITIL-aligned policies, and collaborate with infrastructure, application, and security teams to prevent drift and enable rapid service restoration.

Responsibilities include designing CMDB data models, integrating CMDB with change and incident workflows, conducting audits, and producing