Senior CMDB & Configuration Lead

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst in Baton Rouge to lead CMDB operations and governance. You will manage configuration items, audits, and data quality while coordinating with operations, engineering, and service management to ensure accurate, trusted configuration data for IT decision-making.

Requirements include a Bachelor’s degree and 4–7 years in configuration or IT operations, with ITIL knowledge and ServiceNow experience.

Qualifications

• Bachelor’s degree in IT, CS, business administration or equivalent experience.
• 4–7 years in configuration management, service management, or IT operations.
• ITIL-aligned service asset and configuration management concepts.
• Experience with enterprise ITSM/CMDB platforms like ServiceNow.
• Ability to obtain and maintain a SECRET security clearance; US citizenship required.
• Strong analytical, communication, and stakeholder engagement skills.

Responsibilities

• Lead day-to-day CMDB operations by creating, updating, retiring CIs and relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions.
• Plan and execute configuration audits and certifications; oversee remediation with owning teams.
• Configure ITSM/CMDB tools to build queries, reports, and dashboards for impact analysis and decision-making.
• Ensure change, incident, and problem records are linked to CIs to improve traceability and reporting.
• Define, monitor, and report CMDB data quality metrics; implement governance, standards, and training.

Skills

CMDB administration

ITIL concepts

Data quality improvement

Stakeholder engagement

ServiceNow or similar

Education

Bachelor’s degree in Information Technology/CS/Business Administration or equivalent

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst in Baton Rouge to lead CMDB operations and governance. You will manage configuration items, audits, and data quality while coordinating with operations, engineering, and service management to ensure accurate, trusted configuration data for IT decision-making.

Requirements include a Bachelor’s degree and 4–7 years in configuration or IT operations, with ITIL knowledge and ServiceNow experience.