Club Member Experience Specialist

Bass Pro Shops; Concord (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Outfitter to provide world-class customer service and promote CLUB membership benefits. The role focuses on product expertise, CLUB sales, and ensuring compliant operations while delivering an exceptional shopping experience.

The Outfitter will assist with acquiring and activating new members, handling account questions, processing applications, and coaching peers in CLUB processes to meet store metrics and member satisfaction.

Qualifications

• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers and promote CLUB membership.
• Explain CLUB benefits and process applications.
• Demonstrate products and maintain CLUB inventory accuracy.
• Process payments and handle member service interactions.
• Provide daily feedback and report on CLUB operations.

Skills

Customer service

Organization

Verbal communication

Written communication

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Outfitter to provide world-class customer service and promote CLUB membership benefits. The role focuses on product expertise, CLUB sales, and ensuring compliant operations while delivering an exceptional shopping experience.

The Outfitter will assist with acquiring and activating new members, handling account questions, processing applications, and coaching peers in CLUB processes to meet store metrics and member satisfaction.