Cloud Technical Success Lead for Enterprise Workloads

Google; Austin (TX); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

20 vacation days

Sick leave 40 hours/year

Maternity leave 28-30 weeks

Baby bonding leave 18 weeks

Holidays 13 days

Job summary

Google Cloud is seeking a Technical Success Account Manager (TSAM) to act as a strategic technical leader for Google's most critical customers. You will drive platform health, ensure stability for key workloads on GCP, and translate business objectives into structured technical governance.

You will build executive relationships, advocate architectural standards, and feed product roadmaps with customer feedback.

Qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (launch/capacity planning, product release management, technical support, escalation management procedures).

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on architecture of robust workloads.
• Act as internal customer advocate, translating technical obstacles to influence GCP product roadmaps.

Skills

Customer-facing experience

Cloud architecture

Executive communication

Presenting to technical audiences

Cloud operations support

Education

Bachelor's degree in Computer Science or related field

MBA or Master's degree (preferred)

Job description

Google Cloud is seeking a Technical Success Account Manager (TSAM) to act as a strategic technical leader for Google's most critical customers. You will drive platform health, ensure stability for key workloads on GCP, and translate business objectives into structured technical governance.

You will build executive relationships, advocate architectural standards, and feed product roadmaps with customer feedback.