Strategic Cloud Technical Success Manager

Google Inc.; Sunnyvale, Los Angeles (CA, CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

401(k) with company match

Paid time off (20 days/year)

Sick time (40 hours/year)

Maternity/ Baby bonding leave

Paid holidays (13 days/year)

Job summary

Google Inc. in Sunnyvale/Los Angeles/Seattle seeks a Technical Success Account Manager to lead strategic technical governance for Google Cloud at critical customer accounts.

You will translate complex business objectives into rigorous cloud governance and scalable architectures, advocating best practices and owning workload success across the Google Cloud footprint. You will forge executive relationships, guide platform stability, and influence product roadmaps while ensuring high-value outcomes

Qualifications

• Bachelor’s degree in Computer Science or related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles.
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in cloud operations domains (launch/capacity planning, product release management, technical support, escalation management procedures).

Responsibilities

• Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate for the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, guiding architecture of robust workloads.
• Act as internal customer advocate, translating strategic needs into actionable feedback for Product and Engineering teams.

Skills

Cloud concepts

Enterprise architecture

Executive presentation

Customer-facing

Education

Bachelor's degree in Computer Science or related field

Job description

Google Inc. in Sunnyvale/Los Angeles/Seattle seeks a Technical Success Account Manager to lead strategic technical governance for Google Cloud at critical customer accounts.

You will translate complex business objectives into rigorous cloud governance and scalable architectures, advocating best practices and owning workload success across the Google Cloud footprint. You will forge executive relationships, guide platform stability, and influence product roadmaps while ensuring high-value outcomes