Strategic Cloud Success & Platform Health Lead

Socket.dev; San Francisco (CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

Google Cloud is seeking a Technical Success Account Manager to lead strategic technical governance for our most critical customers in San Francisco. You will translate business objectives into modern cloud architectures and advocate best practices across GCP to ensure platform health and resilience.

The role requires forging executive relationships, guiding product feedback, and driving continuous service improvement with a focus on stability and value delivery for high‑impact workloads.

Qualifications

• Bachelor’s degree or equivalent practical experience in computer science or a related technical field.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles.
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in cloud operations domains.
• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities and ARB activities.

Responsibilities

• Establish and lead Technical Governance focusing on platform health metrics and enterprise readiness.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices.
• Drive platform stability and excellence through architectural health assessments.
• Advise on reliability concerns and guide the architecture of robust workloads on GCP.
• Translate customer needs into feedback for Product and Engineering and own workload success.

Education

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience

MBA or Master’s degree in a Management, Technical, or Engineering field

Job description

Google Cloud is seeking a Technical Success Account Manager to lead strategic technical governance for our most critical customers in San Francisco. You will translate business objectives into modern cloud architectures and advocate best practices across GCP to ensure platform health and resilience.

The role requires forging executive relationships, guiding product feedback, and driving continuous service improvement with a focus on stability and value delivery for high‑impact workloads.