Technical Success Account Manager, Google Cloud Consulting

Socket.dev; San Francisco (CA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

Google Cloud is seeking a Technical Success Account Manager to lead strategic technical governance for our most critical customers in San Francisco. You will translate business objectives into modern cloud architectures and advocate best practices across GCP to ensure platform health and resilience.

The role requires forging executive relationships, guiding product feedback, and driving continuous service improvement with a focus on stability and value delivery for high‑impact workloads.

Qualifications

• Bachelor’s degree or equivalent practical experience in computer science or a related technical field.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles.
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in cloud operations domains.
• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities and ARB activities.

Responsibilities

• Establish and lead Technical Governance focusing on platform health metrics and enterprise readiness.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices.
• Drive platform stability and excellence through architectural health assessments.
• Advise on reliability concerns and guide the architecture of robust workloads on GCP.
• Translate customer needs into feedback for Product and Engineering and own workload success.

Education

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience

MBA or Master’s degree in a Management, Technical, or Engineering field

Job description

Minimum qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

About the job:

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serves as the customer’s trusted technical advisor, translating complex business objectives into structured technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.

This role requires independently forging strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.