CRM-Savvy Customer Support Specialist | Flexible Schedule

Nimbus Global Group; Milwaukee (WI); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Nimbus Global Group in Milwaukee, WI is seeking a full-time Customer Service Representative. You will handle inquiries via phone, email, and chat, troubleshoot issues, and provide clear, step-by-step solutions.

You will maintain our customer database using CRM and our ticketing system, ensuring records are accurate and up-to-date. The role offers a collaborative open-office environment with opportunities to work alongside a dedicated support team, and a flexible schedule to help you thrive

Qualifications

• Strong customer service background.
• Excellent communication skills.
• Detail-oriented and organized.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handling customer inquiries via phone, email, and chat.
• Resolving issues and providing step-by-step solutions.
• Maintaining customer database in CRM and ticketing system.

Skills

Customer service

Communication

Detail-oriented

Fast-paced

Tools

CRM system

Ticketing system

Job description

Nimbus Global Group in Milwaukee, WI is seeking a full-time Customer Service Representative. You will handle inquiries via phone, email, and chat, troubleshoot issues, and provide clear, step-by-step solutions.

You will maintain our customer database using CRM and our ticketing system, ensuring records are accurate and up-to-date. The role offers a collaborative open-office environment with opportunities to work alongside a dedicated support team, and a flexible schedule to help you thrive