Cloud Solutions TAM: Strategic Technical Partner

Amazon Web Services (AWS); Seattle (WA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) for AWS Enterprise Support to act as the principal technical advisor to customers.

You will help design, deploy, and optimize cloud solutions, collaborating with engineers and service teams to resolve issues and drive adoption of AWS services across diverse industries. This role is not hands-on keyboard; you will coordinate with multiple teams to ensure customer environments are healthy and resilient, with travel up to 10% or

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• Experience in a 24x7 operational services or support environment.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Responsibilities

• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep customers’ AWS environments operationally healthy.
• Represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Travel up to 10% or more as needed.
• The TAM is the centerpiece of value to Enterprise Support customers; avoid hands-on keyboard tasks and coordinate with engineers and service teams to resolve issues.

Skills

Distributed applications

Technical engineering experience

24x7 operational environment

Customer-facing technical lead

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) for AWS Enterprise Support to act as the principal technical advisor to customers.

You will help design, deploy, and optimize cloud solutions, collaborating with engineers and service teams to resolve issues and drive adoption of AWS services across diverse industries. This role is not hands-on keyboard; you will coordinate with multiple teams to ensure customer environments are healthy and resilient, with travel up to 10% or