AWS TAM - Enterprise Strategy & Support

Amazon; Sunnyvale (CA); On-site; USD 151,000 - 204,000; Full time

Benefits offered by this job

Health insurance

Restricted Stock Units (RSUs)

401(k) matching

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) for AWS Enterprise Support to advise customers across compute, storage, and databases, driving adoption and ensuring operational health. You will work with engineering teams and senior leaders to resolve issues and craft proactive service strategies.

Travel to customer sites may be required 10%+ of the time. In this role, you’ll be the primary technical voice for customers, guiding architecture decisions and risk management

Qualifications

• 3+ years of technical engineering experience.
• Experience with troubleshooting across compute, storage, networking, or databases.
• Bachelor’s degree required.

Responsibilities

• Serve as principal technical advisor and voice of the customer.
• Collaborate with engineers and service teams to drive issue resolution.
• Proactively craft strategies to drive AWS adoption and use.
• Travel up to 10% or more as required.

Skills

Technical engineering

Distributed systems troubleshooting

Customer-facing experience

Education

Bachelor’s degree

Tools

AWS services

Cloud platforms

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) for AWS Enterprise Support to advise customers across compute, storage, and databases, driving adoption and ensuring operational health. You will work with engineering teams and senior leaders to resolve issues and craft proactive service strategies.

Travel to customer sites may be required 10%+ of the time. In this role, you’ll be the primary technical voice for customers, guiding architecture decisions and risk management