Cloud Security Solutions Engineer

Wiz, Inc.; Oregon; Hybrid; USD 126,000 - 172,000; Full time

Job summary

Wiz, Inc. is seeking a Solutions Support Engineer to join a global team delivering outstanding technical support for the Wiz product. You will troubleshoot complex issues, work with cloud technologies, and help scale our support through automation.

Ideal candidates have hands-on Kubernetes experience, strong coding literacy, and are able to operate within EST business hours from the United States.

Qualifications

• 5+ years of hands-on, technical experience in customer support or related customer-facing role.
• 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Must meet EAR part 772 and ITAR 120.15 definition and reside in the contiguous United States.

Responsibilities

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues with collaboration and transparency across teams.
• Identify cases that require escalation (technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Skills

Kubernetes

Cloud technologies

Linux CLI

Code reading/debugging

Technical support experience

EST working hours

Job description

Wiz, Inc. is seeking a Solutions Support Engineer to join a global team delivering outstanding technical support for the Wiz product. You will troubleshoot complex issues, work with cloud technologies, and help scale our support through automation.

Ideal candidates have hands-on Kubernetes experience, strong coding literacy, and are able to operate within EST business hours from the United States.