Senior Cloud Support Engineer — Kubernetes & Automation

Wiz; United States; Remote; USD 105,000 - 145,000; Full time

Job summary

Wiz is seeking a senior technical support engineer to join a global team delivering outstanding support for the Wiz platform. You will troubleshoot customer issues using debugging, networking, system administration, and scripting.

You will own and resolve customer technical issues with cross-team collaboration, create and manage incident requests, and design automation to scale support while participating in on-call rotations.

Qualifications

• 5+ years of customer-facing technical support experience.
• 2+ years with cloud technologies.
• Familiarity with Kubernetes, Linux, and coding in Python or Shell.

Responsibilities

• Own and solve customer technical issues with collaboration and transparency across teams.
• Create and maintain incident management requests and elevate cases as needed.
• Design automation to scale support and participate in on-call rotation.

Skills

Kubernetes

Linux

Python

Shell

Job description

Wiz is seeking a senior technical support engineer to join a global team delivering outstanding support for the Wiz platform. You will troubleshoot customer issues using debugging, networking, system administration, and scripting.

You will own and resolve customer technical issues with cross-team collaboration, create and manage incident requests, and design automation to scale support while participating in on-call rotations.