Cloud Security Solutions Engineer — US East

Wiz; United States; On-site; USD 126,000 - 172,000; Full time

Job summary

Wiz is hiring a Solutions Support Engineer to join a global team delivering outstanding technical support for security products. The role involves troubleshooting, networking, system administration, and scripting to scale our support offering and automate solutions.

You will work with production-grade Kubernetes environments and cloud technologies across Azure, AWS, and GCP while ensuring compliance with U.S. export controls.

Qualifications

• Must be comfortable working 9-6 EST.
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
• 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.

Responsibilities

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on‑call rotation for after‑hours, holiday, and weekend support coverage.

Skills

Cloud technologies (Azure, AWS, GCP)

Code reading (Java, Python, Shell, JS,

U.S. person eligibility (EAR/ITAR)

Tools

Kubernetes

Linux

Command-line tools

Job description

Wiz is hiring a Solutions Support Engineer to join a global team delivering outstanding technical support for security products. The role involves troubleshooting, networking, system administration, and scripting to scale our support offering and automate solutions.

You will work with production-grade Kubernetes environments and cloud technologies across Azure, AWS, and GCP while ensuring compliance with U.S. export controls.