Solutions Support Engineer (Fully Remote)

Wiz; United States; Remote; USD 105,000 - 145,000; Full time

Job summary

Wiz is seeking a senior technical support engineer to join a global team delivering outstanding support for the Wiz platform. You will troubleshoot customer issues using debugging, networking, system administration, and scripting.

You will own and resolve customer technical issues with cross-team collaboration, create and manage incident requests, and design automation to scale support while participating in on-call rotations.

Qualifications

• 5+ years of customer-facing technical support experience.
• 2+ years with cloud technologies.
• Familiarity with Kubernetes, Linux, and coding in Python or Shell.

Responsibilities

• Own and solve customer technical issues with collaboration and transparency across teams.
• Create and maintain incident management requests and elevate cases as needed.
• Design automation to scale support and participate in on-call rotation.

Skills

Kubernetes

Linux

Python

Shell

Job description

• You will be part of a global team providing outstanding technical support for the Wiz product.
• You will troubleshoot customer issues using debugging, networking, system administration, and scripting.

What you'll do:

• Own and solve customer technical issues with collaboration and transparency across teams.
• Create and maintain incident management requests and elevate cases as needed.
• Design automation to scale support and participate in on-call rotation.

Who you are:

• You have 5+ years of customer-facing technical support experience and 2+ years with cloud technologies.
• You are comfortable with Kubernetes, Linux, and coding in languages like Python or Shell.
• You meet U.S. person requirements and reside in the contiguous United States.

Wiz

Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.