Cloud & Kubernetes Solutions Support Engineer (US East)

Gem; United States; On-site; USD 126,000 - 172,000; Full time

Benefits offered by this job

Equity

Bonus

Benefits

Job summary

Wiz seeks a Solutions Support Engineer to join our global team. You will troubleshoot complex issues, work across networking, systems, and scripting, and help scale our support using automation. This is a US-based, full-time role with a mix of hands-on coding and customer interaction.

You will collaborate with product and engineering to deliver reliable support experiences, own incidents, and participate in on-call rotations. A strong Linux/CLI background and cloud tech stack are essential.

Qualifications

• 5+ years in customer support, technical support, sysadmin, or related customer-facing role.
• 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 1+ years designing, deploying, and managing production-grade Kubernetes clusters and custom apps.
• Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
• Proficiency with command-line tools and Linux environments.
• U.S. person per EAR/ITAR and resident in contiguous United States.

Responsibilities

• Provide technical customer support within the Wiz product.
• Troubleshoot issues using collaboration and best practices across teams.
• Escalate cases technically or strategically when needed.
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement scalable solutions through automation.
• Participate in on-call rotation for after-hours and weekend coverage.

Skills

Customer support experience

Kubernetes

Linux CLI

Code literacy (Java/Python/Shell/JS/JS

Cloud platforms (AWS/Azure/GCP)

US person per EAR/ITAR

Tools

AWS

Azure

GCP

REST APIs/GraphQL

Job description

Wiz seeks a Solutions Support Engineer to join our global team. You will troubleshoot complex issues, work across networking, systems, and scripting, and help scale our support using automation. This is a US-based, full-time role with a mix of hands-on coding and customer interaction.

You will collaborate with product and engineering to deliver reliable support experiences, own incidents, and participate in on-call rotations. A strong Linux/CLI background and cloud tech stack are essential.