Cloud ITSM & ITIL V3 Engineer (ServiceNow/Remedy)

Sonsoft Inc; Naperville (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A growing technology firm in Naperville is seeking an experienced IT professional specializing in ITIL and ITSM. The role requires a minimum of 4+ years' experience in ITIL implementation and at least 3 years with ServiceNow or BMC Remedy. Candidates must possess strong analytical and communication skills, along with a Bachelor’s degree or equivalent work experience. This is a full-time permanent position, and only U.S. citizens, Green Card Holders, and eligible EAD holders may apply.

Qualifications

• Minimum of 4+ years of experience in ITIL and Enterprise Service Management implementation.
• At least 3 years with ServiceNow, BMC Remedy, or other ITSM tools.
• Knowledge of ITIL v3 lifecycle and best practices.

Skills

ITIL

ServiceNow

BMC Remedy

ITSM best practices

Agile methodologies

Analytical skills

Communication skills

Planning skills

Coordination skills

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

BMC Remedy

Job description

A growing technology firm in Naperville is seeking an experienced IT professional specializing in ITIL and ITSM. The role requires a minimum of 4+ years' experience in ITIL implementation and at least 3 years with ServiceNow or BMC Remedy. Candidates must possess strong analytical and communication skills, along with a Bachelor’s degree or equivalent work experience. This is a full-time permanent position, and only U.S. citizens, Green Card Holders, and eligible EAD holders may apply.