Senior ITIL/ITSM Architect - ServiceNow & Cloud Infra

Sonsoft Inc; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology consulting firm is seeking a professional with expertise in ITIL and ITSM tools for a full-time permanent position in Cincinnati, Ohio. The ideal candidate will possess a Bachelor's degree and have over 4 years of experience in implementing ITIL principles. Proficiency with ServiceNow or BMC Remedy is essential, alongside skills in analytics and communication. U.S. citizens and authorized workers are encouraged to apply, without sponsorship.

Qualifications

• 4+ years experience in implementing ITIL and Enterprise Service Management.
• 3 years experience with ITSM tools at an advanced level.
• ITIL v3 Intermediate certificate or relevant administration certificate.

Skills

Knowledge of COBIT

Analytical skills

Communication skills

Planning and Coordination skills

Experience with ITSM tools

Agile methodologies

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

BMC Remedy

Job description

A technology consulting firm is seeking a professional with expertise in ITIL and ITSM tools for a full-time permanent position in Cincinnati, Ohio. The ideal candidate will possess a Bachelor's degree and have over 4 years of experience in implementing ITIL principles. Proficiency with ServiceNow or BMC Remedy is essential, alongside skills in analytics and communication. U.S. citizens and authorized workers are encouraged to apply, without sponsorship.