Consultant – ITIL/ITSM Process

SmartRecruiters, Inc.; Naperville (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A consulting firm in Naperville, Illinois, is seeking a Consultant specializing in ITIL/ITSM processes. The role requires a bachelor's degree and a minimum of 4 years in Information Technology, focusing on ITIL implementation and ITSM tools like ServiceNow or BMC Remedy. Strong analytical and communication skills are essential, along with a willingness to travel for consulting projects. This full-time position is ideal for candidates with experience in management consulting and agile methodologies.

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution.
• At least 4-year experience in Information Technology.
• Knowledge of ITIL v3 service life cycle and ITSM best practices.

Skills

Implementation of ITIL

Experience with ITSM tools

Agile methodologies

Analytical skills

Communication skills

Planning and Coordination skills

Project Management

Education

Bachelor's degree or foreign equivalent

Tools

ServiceNow

BMC Remedy

Job description

Role

Consultant – ITIL/ITSM Process

Duration: Full Time

Location: Naperville, Illinois

Qualifications

Basic

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4-year experience in Information Technology.

Preferred

• Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
• At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
• Knowledge of the ITIL v3 service life cycle and ITSM best practices
• Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
• Knowledge of technology metrics, scorecard implementation, and project management best practices
• ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
• Knowledge of COBIT, ISO 2000, or CMMI
• Analytical and Communication skills
• Planning and Co-ordination skills
• Experience with project management
• Experience and desire to work in a management consulting environment that requires regular travel

Additional Information

All your information will be kept confidential according to EEO guidelines.