ITIL/ITSM Specialist — ServiceNow & Cloud Infra

Sonsoft Inc; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology service provider is seeking a qualified candidate with expertise in ITIL and a minimum of 4 years of experience in IT service management. The ideal applicant must hold a bachelor's degree or equivalent and have knowledge of ITIL frameworks, agile methodologies, and tools like Service Now or BMC Remedy. This is a full-time, permanent position located in Cincinnati, Ohio, open only to U.S. Citizens and authorized workers without sponsorship.

Qualifications

• At least 4 years of experience in ITIL, Enterprise Service Management.
• 3+ years experience with Service Now or BMC Remedy.
• ITIL v3 Intermediate certificate or similar.

Skills

COBIT, ISO 2000, or CMMI

ITIL, Enterprise Service Management

Service Now or BMC Remedy

Agile methodologies/tools

Analytical and communication skills

Planning and coordination skills

Project management

Education

Bachelor’s degree or foreign equivalent

Tools

Service Now

BMC Remedy

Job description

A technology service provider is seeking a qualified candidate with expertise in ITIL and a minimum of 4 years of experience in IT service management. The ideal applicant must hold a bachelor's degree or equivalent and have knowledge of ITIL frameworks, agile methodologies, and tools like Service Now or BMC Remedy. This is a full-time, permanent position located in Cincinnati, Ohio, open only to U.S. Citizens and authorized workers without sponsorship.