ServiceNow ITSM Platform Lead

Info-Ways; Waukegan (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT services provider is looking for an ITSM Tool Manager to oversee ServiceNow configurations and manage a team of developers. The ideal candidate will have over 7 years of experience in ITSM, expertise in various ServiceNow modules, and strong integration knowledge. Responsibilities include managing Incident, Problem, Change Management, and more. This position is based in Waukegan, IL, and only Green Card holders or citizens are eligible to apply.

Qualifications

• 7+ years of relevant work experience with strong ServiceNow administration skills.
• Experience managing a team of developers.
• Configuration knowledge of various ITSM processes.

Responsibilities

• Configure and develop Incident, Problem, Change, and Release Management.
• Manage integrations of ServiceNow with other ITSM tools.
• Develop and maintain ServiceNow applications and reports.

Skills

ServiceNow Administration

Team management

Web technologies/AJAX

Integration of ITSM tools

Job description

A leading IT services provider is looking for an ITSM Tool Manager to oversee ServiceNow configurations and manage a team of developers. The ideal candidate will have over 7 years of experience in ITSM, expertise in various ServiceNow modules, and strong integration knowledge. Responsibilities include managing Incident, Problem, Change Management, and more. This position is based in Waukegan, IL, and only Green Card holders or citizens are eligible to apply.