ITIL v3 ITSM Specialist | ServiceNow & CSI Projects

Sonsoft Inc; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

A growing technology company in Cincinnati is seeking an experienced ITIL specialist to manage ITIL processes and drive Continuous Service Improvement (CSI) projects. The ideal candidate will possess over 4 years of experience in ITSM tools like Service Now or BMC Remedy, along with strong communication and planning skills. A Bachelor's degree is required, and this is a full-time permanent opportunity for U.S. citizens and authorized workers only.

Qualifications

• 4+ years of experience in implementing ITIL and related disciplines.
• 3 years of experience with Service Now or BMC Remedy.
• ITIL v3 Intermediate certificate preferred.
• Experience in a management consulting environment.

Responsibilities

• Implement and manage ITIL processes effectively.
• Drive Continuous Service Improvement (CSI) projects.
• Coordinate between different teams and stakeholders.

Skills

COBIT

ISO 20000

CMMI

ITIL

Service Now

BMC Remedy

agile methodologies

analytical skills

communication skills

planning skills

coordination skills

project management

Education

Bachelor’s degree or foreign equivalent

Tools

ITSM tools

Job description

A growing technology company in Cincinnati is seeking an experienced ITIL specialist to manage ITIL processes and drive Continuous Service Improvement (CSI) projects. The ideal candidate will possess over 4 years of experience in ITSM tools like Service Now or BMC Remedy, along with strong communication and planning skills. A Bachelor's degree is required, and this is a full-time permanent opportunity for U.S. citizens and authorized workers only.