Cloud Infra Technician - 24/7 Data Center Ops

Amazon; Reno (NV); On-site; USD 88,570,000 - 155,247,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Web Services is seeking a Data Center Technician in Reno, NV to install server racks, perform hardware break-fix, and troubleshoot network issues that affect service availability across our global infrastructure. You’ll engage with engineers and vendors and participate in on-call rotations.

You will travel between data center locations as needed, work shifts including nights and weekends, and contribute to documentation and process improvements while upholding safety and security

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience, including troubleshooting and repair.
• Ability to travel between data center locations as needed.
• Willingness to train and onboard new team members.

Responsibilities

• Performing server rack installations and hardware break-fix on components.
• Troubleshooting network issues and responding to incidents to maintain service availability.
• Serving as primary contact for internal and external stakeholders.
• On-call duties and participation in maintenance and change management.
• Contributing to documentation and process improvements.

Skills

Hardware troubleshooting

Network troubleshooting

On-call support

Team collaboration

Education

Bachelor's degree or equivalent in IT-related field

Job description

Amazon Web Services is seeking a Data Center Technician in Reno, NV to install server racks, perform hardware break-fix, and troubleshoot network issues that affect service availability across our global infrastructure. You’ll engage with engineers and vendors and participate in on-call rotations.

You will travel between data center locations as needed, work shifts including nights and weekends, and contribute to documentation and process improvements while upholding safety and security