Cloud Infra Data Center Technician (24/7 On-Call)

Amazon Web Services (AWS); Hamlet (NC); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in Hamlet, North Carolina, is seeking a Data Center Technician to install and troubleshoot server hardware and networking components in a fast-paced, 24/7 data center environment.

You will manage on-call duties, respond to incidents, and collaborate with engineers, vendors, and other teams to maintain peak performance. The role requires travel between data center sites as needed and a willingness to work nights, weekends, and holidays.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Flexible schedule

Communication

Education

High school diploma

Associate's degree (preferred)

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in Hamlet, North Carolina, is seeking a Data Center Technician to install and troubleshoot server hardware and networking components in a fast-paced, 24/7 data center environment.

You will manage on-call duties, respond to incidents, and collaborate with engineers, vendors, and other teams to maintain peak performance. The role requires travel between data center sites as needed and a willingness to work nights, weekends, and holidays.