Cloud Data Center Technician (24/7 On-Call)

Amazon Inc.; Hamlet (NC); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in North Carolina is hiring Data Center Technicians to support 24/7 operations across multiple data centers.

You will perform server rack installations, hardware break-fix, and troubleshoot network issues while collaborating with engineers, software developers, and contractors. Travel to and between data centers is required; a reliable vehicle and valid driver's license are expected.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Ability to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

Flexibility with shifts

Education

High school diploma

Associate's degree in Computer Science/Networking

Job description

Amazon Data Services, Inc. in North Carolina is hiring Data Center Technicians to support 24/7 operations across multiple data centers.

You will perform server rack installations, hardware break-fix, and troubleshoot network issues while collaborating with engineers, software developers, and contractors. Travel to and between data centers is required; a reliable vehicle and valid driver's license are expected.