Data Center Technician – 24/7 On‑Call, Networking

Amazon; Hamlet (NC); On-site; USD 43,000 - 75,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician in Hamlet, NC to perform server rack installations, hardware break‑fixes, and network diagnostics.

The role requires handling on‑call rotations and collaborating with engineers, vendors, and contractors to maintain high availability of AWS services. The position emphasizes travel between data centers, shift flexibility including nights and weekends, and contributing to incident response and process improvements.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Server hardware troubleshooting

Networking (L1/L2)

On-call / shift work

Education

Bachelor's degree in IT-related field

Tools

Linux/Unix Administration

Networking troubleshooting tools

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician in Hamlet, NC to perform server rack installations, hardware break‑fixes, and network diagnostics.

The role requires handling on‑call rotations and collaborating with engineers, vendors, and contractors to maintain high availability of AWS services. The position emphasizes travel between data centers, shift flexibility including nights and weekends, and contributing to incident response and process improvements.