Cloud Data Center Technician: On-Call 24/7 Ops

Amazon Web Services (AWS); Hamlet (NC); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Data Services, Inc. in Hamlet, NC is seeking a Data Center Technician to maintain critical cloud infrastructure hardware and networks.

You will perform server rack installations, diagnose hardware and network issues, and participate in on-call rotations to ensure continuous service availability. The role requires hands-on experience with data center hardware, flexibility for non-standard shifts, and willingness to travel between active data center sites as needed.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High school or equivalent diploma

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Server hardware troubleshooting

Data center operations

On-call availability

Networking basics

Education

High school diploma

Associate's degree in Computer Science or Networking

Tools

Ticketing system

Remote hands tools

Job description

Amazon Data Services, Inc. in Hamlet, NC is seeking a Data Center Technician to maintain critical cloud infrastructure hardware and networks.

You will perform server rack installations, diagnose hardware and network issues, and participate in on-call rotations to ensure continuous service availability. The role requires hands-on experience with data center hardware, flexibility for non-standard shifts, and willingness to travel between active data center sites as needed.