Cloud Data Center Technician – On-Call Infra Pro

Amazon Inc.; Glendale (AZ); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain server hardware and network systems across AWS data centers. You will diagnose and repair hardware issues, address network incidents, and participate in on-call rotations to ensure high availability of AWS services.

The role requires 2+ years in hardware troubleshooting and L1/L2 networking, with the ability to travel between data center sites as needed. Work involves lifting, walking, and shift work in a 24/7 environment.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
• Work flexible schedule including weekends, nights, and holidays

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Hardware troubleshooting

Networking (L1/L2)

Shift work

Education

Bachelor's degree in IT-related field

Tools

Linux/Unix Administration

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain server hardware and network systems across AWS data centers. You will diagnose and repair hardware issues, address network incidents, and participate in on-call rotations to ensure high availability of AWS services.

The role requires 2+ years in hardware troubleshooting and L1/L2 networking, with the ability to travel between data center sites as needed. Work involves lifting, walking, and shift work in a 24/7 environment.