Cloud Data Center Technician — On-Call & 24/7 Ops

Amazon Web Services (AWS); Mansfield (TX); On-site; USD 41,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. in Texas is hiring a Data Center Technician to maintain and repair critical data center infrastructure, including racks, servers, and networking gear.

You will troubleshoot hardware and network issues, participate in on-call rotations, and support change management across AWS data centers. The role requires flexible shifts, travel between data center sites, and a background in server hardware and networking.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Bachelor's degree or equivalent IT experience (required) and military experience in IT fields optional.
• Industry standard certifications (CompTIA, CCENT, Network+) preferred.

Responsibilities

• Performing server rack installations and hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and OS repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to interview, train and onboard new team members.

Skills

Server hardware

Networking L1/L2

Education

Bachelor's degree or equivalent IT experience

Certifications (CompTIA, CCENT, Network+)

Job description

Amazon Data Services, Inc. in Texas is hiring a Data Center Technician to maintain and repair critical data center infrastructure, including racks, servers, and networking gear.

You will troubleshoot hardware and network issues, participate in on-call rotations, and support change management across AWS data centers. The role requires flexible shifts, travel between data center sites, and a background in server hardware and networking.