Cloud Data Center Technician — On-Call 24/7

Amazon; Hamlet (NC); On-site; USD 85,962,240 - 155,255,520; Full time

Job summary

Amazon Web Services (AWS) Data Center Technician in Hamlet, NC is responsible for server rack installations, hardware break-fix, and network troubleshooting to ensure high availability of AWS services.

You will participate in on-call rotations, contribute to maintenance, and help onboard new team members, while supporting 24/7 data center operations in a challenging, safety-conscious environment.

Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing experience.
• 2+ years of networking and troubleshooting experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Hardware diagnostics

Networking troubleshooting

On-call support

Documentation basics

Education

Bachelor's degree or equivalent in IT

Tools

UNIX/Linux

Job description

Amazon Web Services (AWS) Data Center Technician in Hamlet, NC is responsible for server rack installations, hardware break-fix, and network troubleshooting to ensure high availability of AWS services.

You will participate in on-call rotations, contribute to maintenance, and help onboard new team members, while supporting 24/7 data center operations in a challenging, safety-conscious environment.