Cloud Data Center Technician - 24/7 On-Call

Relha LLC; United States; Remote; USD 39,000 - 68,000; Full time

Job summary

Amazon in Hamlet, NC is seeking a Data Center Technician to install hardware, troubleshoot servers, and maintain 24/7 data center operations. The role requires ability to travel between sites and work shift rotations, including nights and weekends.

Candidates should have 1+ years of hardware IT experience, a high school diploma, and willingness to work in a fast-paced, highly collaborative environment with cross-functional teams across engineering, security, and operations roles.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.

Skills

Server hardware troubleshooting

Flexible schedule

Education

High school diploma

Job description

Amazon in Hamlet, NC is seeking a Data Center Technician to install hardware, troubleshoot servers, and maintain 24/7 data center operations. The role requires ability to travel between sites and work shift rotations, including nights and weekends.

Candidates should have 1+ years of hardware IT experience, a high school diploma, and willingness to work in a fast-paced, highly collaborative environment with cross-functional teams across engineering, security, and operations roles.