Cloud Data Center Technician | On-Call & Hardware Repair

Amazon Web Services (AWS)

Manassas (VA)

On-site

USD 41,000 - 74,000

Full time

3 days ago

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Job summary

Amazon Web Services (AWS) is hiring a Data Center Technician to help maintain the heartbeat of the cloud by performing server rack installations, hardware break-fix, and network troubleshooting across multiple data centers in Virginia and surrounding areas. The role includes on-call duties, 24/7 shift support, and collaboration with engineers, vendors, and contractors.

You will travel between data center sites, participate in change management, and contribute to documentation and process

Qualifications

Ability to travel to data center locations as needed.
willingness to temporarily work at alternative sites during training periods.
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability.
Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Performing on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on analysis of operational issues.
Helping to interview, train and onboard new team members.